Our process - How we work
We believe in efficiency and maximizing our resources to provide the best value to our clients. The primary way we do that is by re-using the same five projects we’ve been developing for the past decade.
Discover
We begin every project by deeply understanding your institution's unique challenges and goals. Through collaborative workshops and stakeholder interviews, we map out current workflows and identify opportunities for improvement.
Our team conducts thorough technical assessments of your existing systems, evaluating integrations, data flows, and user experiences. We also analyze your institutional requirements including compliance needs, accessibility standards, and scalability goals.
The discovery phase concludes with a detailed project roadmap, technical specifications, and clear timeline with transparent pricing.
Included in this phase
- Stakeholder interviews
- Technical assessment
- User research
- Requirements analysis
- System architecture planning
- Compliance review
Build
Using the roadmap from discovery, we build your solution using modern, scalable technologies and industry best practices. Our development process follows agile methodologies with regular sprint reviews and continuous integration.
Each project has a dedicated project manager who provides transparent communication and regular updates. We maintain open lines of communication through weekly check-ins, demo sessions, and shared project dashboards that keep you informed of progress in real-time.
Throughout development, we conduct thorough testing including automated unit tests, integration testing, and user acceptance testing to ensure your solution meets all requirements and performs reliably.
Development practices
- Agile methodology. Sprint-based development with regular demos and feedback cycles.
- Quality assurance. Comprehensive testing including automated tests and manual QA.
- Continuous integration. Automated builds and deployments ensure consistent quality.
- Security first. Built-in security practices and regular vulnerability assessments.
Deliver
Before launch, we conduct comprehensive final testing and user acceptance validation. We work closely with your team to ensure all requirements are met and the system performs optimally under real-world conditions.
Our deployment process includes careful migration planning, data validation, and training sessions for your staff. We provide detailed documentation and conduct knowledge transfer sessions to ensure your team can effectively use and maintain the new system.
Post-launch, we monitor system performance and provide ongoing support during the initial rollout period. Our commitment extends beyond delivery to ensure your solution continues to serve your institution's needs effectively.
Included in this phase
- User training. Comprehensive training sessions for administrators and end users to ensure successful adoption.
- Documentation. Complete technical documentation and user guides for ongoing reference and maintenance.
- Support transition. Structured handoff with ongoing support options to ensure long-term success of your solution.
Our values - Balancing reliability and innovation
We strive to stay at the forefront of emerging trends and technologies, while completely ignoring them and forking that old Rails project we feel comfortable using. We stand by our core values to justify that decision.
- Meticulous. The first part of any partnership is getting our designer to put your logo in our template. The second step is getting them to do the colors.
- Efficient. We pride ourselves on never missing a deadline which is easy because most of the work was done years ago.
- Adaptable. Every business has unique needs and our greatest challenge is shoe-horning those needs into something we already built.
- Honest. We are transparent about all of our processes, banking on the simple fact our clients never actually read anything.
- Loyal. We foster long-term relationships with our clients that go beyond just delivering a product, allowing us to invoice them for decades.
- Innovative. The technological landscape is always evolving and so are we. We are constantly on the lookout for new open source projects to clone.